Experience all the ACVS Surgery Summit has to Offer


The American College of Veterinary Surgeons annual Surgery Summit will be held Oct. 11-14 in Indianapolis.

“ACVS 2017 will feature keynote lectures, round table discussions and hands-on laboratories designed to keep attendees on the cutting edge veterinary science,” state conference organizers.

“Attendees will also be able to meet with top veterinary equipment vendors for the latest devices and services.”

The conference aims to bring attendees up to date on the latest in surgical research and practical strategies for case management.

Thirty-eight seminars will discuss minimally invasive surgery, sports medicine, rehabilitation, pain management, neurology, imaging assisted surgery, genitourinary, oncology and more.

There will be 400 lectures on topics including regenerative medicine, virtual reality medical simulation, critical care, joint replacement options, complementary therapies and alternative careers in surgery.

The hands-on laboratories for specialists, general practitioners and technicians will provide real-world experience in new techniques. Through this conference you will be able to earn 20 hours of advanced level continuing education credits.

Dubbed ‘The Crossroads of America,’ Indianapolis is within a one day drive of 70 per cent of the United States’ population – so unless you live in Alaska, Hawaii or Puerto Rico, you shouldn’t have to complain about the commute.

There’s plenty of fun in and around this city that doesn’t have anything to do with animals – if you’re looking for a break.

Click here for things in Indianapolis like tactical paintball, food market tours, ziplining and museums. 

Naturally, Dragon Veterinary will be in Indianapolis too.

You talk to us about how to increase efficiencies in your office through voice recognition software. The latest in vet softwares, it allows you to enter data into your practice manage software without touching a keyboard.

Whether its patient records, soap notes, billing, prescriptions or any other form of data entry, you and your employees can save time using Dragon Veterinary.

The Ins and Outs of IVECCS

Dragon Veterinary IVECCS

This year’s International Veterinary and Critical Care Symposium, also known as IVECCS, is being held in the coolest place ever … Music City, USA.

Nashville, Tennessee, is home to the Country Music Hall of Fame, the Ryman and The Grand Ole Opry. Its streets are alive with music – walking through the old downtown you’ll hear blues, country rock and pop coming from every street corner. Then there’s its honky tonk bars and country heart on Second Avenue where you can try your heels at line dancing.

IVECCS 2017 will be held at the Gaylord Opryland Resort.

You’ll be in the heart of Nashville and you’ll be learning from some of the world’s best veterinarians.

There will be over 150 symposium speakers providing over 400 hours of continuing education.

“IVECCS is attended by many of the world’s most progressive, forward thinking clinical veterinarians, technicians and practice managers searching for the latest advances in equipment, instruments, pharmaceuticals, and information management tools,” boast the conference’s organizers.

“IVECCS is known to be an intense clinical symposium and offers the highest-quality continuing education available at any national or international meeting.”

The CE will include lectures, dry labs, workshops, wet labs and interactive training sessions.

The theme of IVECCS 2017, which runs Sept. 13-17, is ‘Fluid Therapy in Emergency & Critical Care’.

Dragon Veterinary will be there too.

We’ll show you how our veterinary transcription software allows you to enter data using speech dictation. Anywhere you currently use a keyboard to enter data into your practice management software, Dragon Veterinary allows you to enter it verbally using your Nuance Dictaphone.

To learn more on IVECCS you can view their event details online by Clicking Here.

50th Anniversary of AABP


The American Association of Bovine Practitioners will be hosting its 50th annual conference from Sept. 14-16th in Omaha, Nebraska.

This year’s conference boasts one of the most comprehensive scientific programs for the bovine practitioner ever assembled. The scientific program includes sessions on bovine diseases, therapeutics, diagnostics, nutrition, reproduction and practice management that address both beef and dairy.

“The clinical forums focus on interactive learning on how to solve problems you face on a daily basis,” boast organizers.

“The AABP conference kicks off with thought-provoking sessions on the realities of bovine practice, and how to adapt to those new realities. Leaders in the field will provide much food for thought.”

This year’s conference theme takes a page from the book of novelist and thinker Mark Twain, who famously said, “It ain’t what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so.”

But ‘ain’t’ ain’t a word, so the AABP’s official theme is “What we know that Isn’t so.”

Members will be challenged through the conference’s many seminars to challenge myths about cattle medicine and management, including addressing diagnostic error, athelmintic resistance, practice ownership, treatment and nutrition.

Naturally, at any conference that aims show vets the present and future of their profession, Dragon Veterinary will be there.

We’ll show you how our software can increase both your office’s efficiency and cut back the amount of time you need to spend staring at a screen. By speaking into your Nuance Dictaphone, Dragon Veterinary allows vets enter data through speech dictation.

Basically, anywhere that you or your staff would normally use a keyboard, you can now enter data verbally – saving you time and money.

You can see the 2017 AABP program here: http://www.aabp.org/meeting/Program2017.pdf


Dragon Veterinary's Australia Expansion

Dragon Veterinary Australia.png

Dragon Veterinary has been taking bold new steps and recently has expanded into the Australian veterinary market. In July, we were excited to participate in Science Week by ANZCVS. This was an incredible opportunity to meet with other veterinary professionals and to celebrate excellence in veterinary science! See our full gallery from ANZCVS 2017 here.


Immediately after science week, we rushed up the coast to attend the Bain Fallon Memorial Lectures. This was an amazing learning opportunity and is considered to be one of the best events for equine continuing education in the southern hemisphere. We loved our time in Australia and look forward to coming back for more conferences in 2018.

What's the Scoop in Kansas City: an Itinerary for CVC Kansas City

We’ll see you in where the great rivers meet.

From August 25 to 28, vets from around the world will be descending on the old port city at the confluence of the Kansas and Missouri rivers.

CVC Kansas city boasts 500 hours of continuing education over four days in the heart of the Midwest.

Dragon Veterinary will be there too.

We’ll be showing how our speech dictation software works as an add-on to Dragon Medical Practice Edition II.

Basically, any data you would enter into your practice management software, be it Clientrax, Avimark, Impromed or any other system using a keyboard, Dragon Veterinary allows you to enter verbally through your Nuance dictaphone.

 CVC Kansas City’s many continuing education opportunities include:

Core clinical sessions selected to support the way you practice veterinary medicine on a daily basis.

Communications, management, leadership and personal well-being tracks to inspire you.

Technician-centric clinical and practice management sessions.

Innovation Sessions that teach alternative ways to study and learn that will bring you together and allow you to discover solutions to your most confounding clinical and practice management problems.

Beyond all that, there’ll be lots of fun and opportunities to mingle with your fellow vets.

Complimentary breakfasts and snacks come with your enrollment at the conference. As well there are negotiated hotel rates to keep prices in check.

The educators and topics of presentation at CVC Kansas City are:



Mike Barletta, DVM, MS, PhD, DACVAA

University of Georgia

Athens, GA



John Ciribassi, DVM, DACVB

Chicagoland Veterinary Behavior Consultants

Carol Stream, IL


Beth Strickler, DVM, DACVB

Veterinary Behavior Solutions

Johnson City, TN



Misty Edmondson, DVM, MS, DACT

Auburn University

Auburn, AL


Amanda Hartnack, DVM, DACVS

Texas A&M University

College Station, TX


Nels Lindberg, DVM

Animal Medical Center

Great Bend, KS


Brad White, DVM, MS

Kansas State University

Manhattan, KS



Joao Orvalho, DVM, DACVIM

UC Veterinary Medical Center – SD

San Diego, CA


Canine Sports Medicine


Penn Vet Working Dog Center

Philadelphia, PA


Clinical Pathology

Steven Stockham, DVM, MS, DACVP

Kansas State University

Manhattan, KS


Clinical Pharmacology


Auburn University

Auburn, AL


Controlled Substances

Mary Berg, BS, RVT, RLATG, VTS (Dentistry)

Beyond the Crown Veterinary Education

Lawrence, KS


Critical Care

Nathan Peterson, DVM, DACVECC

VCA West Los Angeles Animal Hospital

Los Angeles, CA


Alessio Vigani, DVM, DACVAA, DACVECC

North Carolina State University

Raleigh, NC



Heidi Lobprise, DVM, DAVDC

Main Street Veterinary Hospital

Flower Mound, TX


Scott MacGee, DVM, DAVDC

Companion Animal Dentistry of Kansas City

Lenexa, KS


Christopher Sauvé, DVM

Companion Animal Dentistry of Kansas City

Lenexa, KS




Allergy, Skin, and Ear Clinic for Pets

Livonia, MI


Lynette Cole, DVM, DACVD

Ohio State University

Columbus, OH


Adam Patterson, DVM, DACVD

Texas A&M University

College Station, TX


Anthea Schick, DVM, DACVD

Dermatology for Animals

Tempe, AZ



David Bruyette, DVM, DACVIM

VCA West Los Angeles Animal Hospital

Los Angeles, CA



Lindsey Boone, DVM, PhD, DACVS

Auburn University

Auburn, AL


Erin Groover, DVM, DACVIM

Auburn University

Auburn, AL


Robert Miller, DVM

Thousand Oaks, CA


Exotic Animal Medicine

La’Toya Latney, DVM

University of Pennsylvania

Philadelphia, PA


Fear FreeSM Practice

Marty Becker, DVM

North Idaho Animal Hospital

Sandpoint, ID


Mikkel Becker, CPDT


Seattle, WA


Stephen Ettinger, DVM, DACVIM

Los Angeles, CA


Debbie Martin, LVT, VTS (Behavior)

Veterinary Behavior Consultations

Spicewood, TX


Feline Medicine

Philip Padrid, DVM

VCA Veterinary Care Animal and Referral Center

Albuquerque, NM


Howard Seim III, DVM, DACVS

Colorado State University

Ft. Collins, CO


Kelly St. Denis, DVM, DABVP

Charing Cross Cat Clinic

Brantford, Canada


Gastrointestinal Medicine

Jonathan Lidbury, BVMS, MRCVS, PhD, DACVIM, DECVIM

Texas A&M University

College Station, TX


Honey Bee Health

Christopher Cripps, DVM


Greenwich, NY



Laura Armbrust, DVM, DACVR

Manhattan, KS


L. Abbigail Grainger, DVM, DACVR

Louisiana State University

Baton Rouge, LA


Todd Henrikson, DVM, DACVR

Tallgrass Veterinary Imaging

Emporia, KS


Jesse Nagy, DVM, DACVR

Idexx Telemedicine

Columbia, MO



Fred Wininger, VMD, MS, DACVIM

Veterinary Specialty Services

Manchester, MO



Deborah Linder, DVM, DACVN

Tufts Cummings School of Veterinary Medicine

North Grafton, MA



Sandra Bechtel, DVM, DACVIM

University of Missouri

Columbia, MO



Mark Bobofchak, DVM, DACVO

Eye Care for Animals

Cleveland, OH


Heather Kaese, DVM, MS, DACVIM, DACVO

Eye Care for Animals

Overland Park, KS


Reuben Merideth, DVM, DACVO

Eye Care for Animals

Tucson, AZ


Rustin Sturgeon, DVM, DACVO

Eye Care for Animals

Overland Park, KS


Orthopedics and Rehabilitation

David Dycus, DVM, MS, DACVS, CCRP

Veterinary Orthopedic and Sports Medicine Group

Annapolis Junction, MD


Matthew Brunke, DVM,


Veterinary Orthopedic and Sports Medicine Group

Annapolis Junction, MD


Andrea Nowak, DVM

BluePearl Veterinary Partners

Kansas City, MO


Eric Wilson, DVM, DACVS

VCA Mission Animal Referral and Emergency Center

Mission, KS


Pain Management

Mary Ellen Goldberg, BS, LVT, CVT, SRA, CCRA

Boynton Beach, FL



Animal Pain Center

Canton, MI



Michael Dryden, DVM, MS, PhD

Kansas State University

Manhattan, KS


Richard Gerhold, DVM, MS, PhD

University of Tennessee

Knoxville, TN


Practice Management

John Angus, DVM, DACVD

Animal Dermatology Clinic

Pasadena, CA


Brian Conrad, CVPM

Meadow Hills Veterinary Center

Kennewick, WA


Karen Felsted, CPA, MS, DVM, CVPM

PantheraT Veterinary Management Consulting

Dallas, TX


Sheila Grosdidier, BS, RVT, PHR

Veterinary Management Consultants

Evergreen, CO


Bash Halow, LVT, CVPM

Halow Tassava Consulting

New York, NY


Dan Hebert, DVM

Duxbury Animal Hospital

Duxbury, MA


Jeremy Keen, DVM

Desoto County Animal Clinic

Southaven, MS


Dave Nicol, BVMS, MRCVS

Dave Nicol Veterinary Services

Brighton, UK


Mark Opperman, CVPM

Veterinary Management Consultants

Evergreen, CO


Meghan Leigh Pierson

Greenville, SC


Kathryn Primm, DVM

Applebrook Animal Hospital

Ooltewah, TN


Andrew Roark, DVM, MS

Cleveland Park Animal Hospital

Greenville, SC


Bill Schroeder

InTouch Practice Communications

Schererville, IN


Brenda Tassava, CVPM, CVJ

Halow Tassava Consulting

New Orleans, LA


Denise Tumblin, CPA

Wutchiett Tumblin and Associates

Columbus, OH


John Volk

Brakke Consulting

Chicago, IL


Sarah Wooten, DVM

Sheep Draw Veterinary Hospital

Greeley, CO


Public Health

Jenifer Chatfield, DVM, DACZM

Dade City, FL


Shelter Medicine

Kirk Miller, DVM, DABVP

Oregon State University

Portland, OR


Soft Tissue Surgery

Harry Boothe, DVM, MS, DACVS

Auburn University

Auburn, AL


Nicole Buote, DVM, DACVS

VCA West Los Angeles Animal Hospital

Los Angeles, CA


Technician Program

Benita Altier, LVT, VTS (Dentistry)

Pawsitive Dental Education

Prosser, WA


Kara Burns, MS, MEd, LVT, VTS (Nutrition)

Nutrition Consultant

Wamego, KS


Stephanie Gilliam, RVT, CCRP, VTS (Neurology)

University of Missouri

Columbia, MO


Mary Ellen Goldberg, BS, LVT, CVT, SRA, CCRA

Boynton Beach, FL


Debbie Martin, LVT, VTS (Behavior)

Veterinary Behavior Consultations

Spicewood, TX


Tasha McNerney, BS, CVT, CVPP, VTS (Anesthesia/Analgesia)

Veterinary Anesthesia Nerds

Glenside, PA


Anthony Pease, DVM, MS, DACVR


Las Vegas, NM


Paula Plummer, LVT, VTS (ECC, SAIM)

Texas A&M University

College Station, TX


Heather Prendergast, RVT, CVPM

Synergie, LLC

Las Cruces, NM


Danielle Russ, LVT, BS, BA, AS

Center of Veterinary Expertise

Soffolk, VA


Oriana Scislowicz, BS, LVT

CVCA – Cardiac Care for Pets

Richmond, VA



Tina Wismer, DVM, DABVT, DABT

ASPCA Animal Control Poison Center

Urbana, IL



Charlotte Clifford-Rathert, DVM

USDA-APHIS Veterinary Services

Jefferson, MO


Cody Garten, DVM

USDA-APHIS Veterinary Services

Erie, KS


John Hunt, DVM

USDA-APHISNational Import Export Services

Topeka, KS


Veterinary Hospice and Palliative Care

Mary Gardner, DVM

Lap of Love Veterinary Hospice

Bandon, OR


Dani McVety, DVM

Lap of Love Veterinary Hospice

Lutz, FL


Veterinary Informatics in General Practice

Peter Alberti

Pet Cause Media

Northborough, MA


Kenneth Brown, DVM, JD

Rural Veterinary Services, LLC

Bell, FL


Sonnya Dennis, DVM, DABVP

Stratham-Newfields Veterinary Hospital

Newfields, NH


Suzanne Fricke, DVM, MLIS

Washington State University

Pullman, WA


Julie Green, DVM, MS

Green Meadows Veterinary Service

Elkton, VA


Jonathan Lustgarten, MS, PhD, VMD

Red Bank Veterinary Hospital

New York, NY


Kerri Marshall, DVM, MBA

BabelBark, Inc.

Seattle, WA


Jared Scarbrough

Veterinary Data Services, Inc.

Lexington, KY


Duane Steward, DVM, PhD, MS

Texas A&M Health Science Center

College Station, TX


Veterinary Leadership

Betsy Charles, DVM, MA

Western University of Health Science

Pomona, CA


Caitlin DeWilde, DVM

The Social DVM and Brentwood Animal Hospital

Brentwood, MO


Sarah Wooten, DVM

West Ridge Animal Hospital

Greeley, CO



Hilal Dogan, BVSc

Veterinary Confessional Project

Maui, HI


*Kimberly Pope-Robinson, DVM, CCFP

1 Life Connected Consulting

San Clemente, CA



Top 10 ezyVet Features and the Benefits of Partnership


Dragon Veterinary is lucky to have so many positive relationships with a variety of different veterinary software companies. One that stands out among the rest is the relationship we have forged with ezyVet, developers of one of the smartest cloud-based veterinary practice software.

ezyVet is a vet software company that specializes in developing veterinary computer software, particularly cloud-based practice management software for veterinary practices. They were founded in 2006 out of the need to create an online veterinary practice management software that was intuitive, affordable, and customizable for all its users no matter practice size or composition; something that did not truly exist for veterinary practitioners. As such, they hired a diverse team of developers, consultants, and I.T. personnel and developed ezyVet, a powerful, cloud-based, feature rich, customizable, and easy to use practice management solution for all types of veterinary practices around the world.

There is no doubt that handwritten charts are a thing of the past. As with anything in our world, there has been an increased need for software that can facilitate the lives of professionals, particularly those who care for our furry, four-legged family members. That is where ezyVet comes in, for their software, which is built with love and engineered with passion, is designed to improve every aspect of the users veterinary practice by tailoring itself to the individual needs of a practice. Just like Dragon Veterinary, ezyVet has the best interests of their clients in mind.

Their practice management software is easy and quick for all veterinary practitioners to learn and use. It also has a lower initial setup cost than most other practice management software, allowing you and your practice to start increasing efficiency, saving time, and improving revenue sooner than ever. The best thing about ezyVet however, is its easy cloud-based design. This allows you to control your practice from any device, anywhere in the world.

ezyVet comes standard with numerous beneficial features, including a detailed contact list, drag and drop calendar, automated statements, fast and accurate reporting, and fully integrated reminders, while every change you make to a patient file is automatically logged. The cloud based system is easy to use, widely accessible on your devices and is very secure ensuring that every login you make is safe with no server or backups required. It is really the best when it comes to accessibility, ease of use, and cost effectiveness, making your data powerful and your practice more efficient and effective.

Part of the reason that ezyVet is such an effective practice management tool is because it was created in consultation with some of the worlds’ leading vets. Together they created this incredible technology that remains one of the smartest, most mobile veterinary practice management software ever. Furthermore, with its beautiful design, intuitive usage, high level automation, fast operation, widespread availability, 99% customer satisfaction, and 24-hour support, there is no doubt that this software will change the way your clinic runs, especially when paired with the veterinary transcription software of Dragon Veterinary!

When it comes down to specific features however, ezyVet is particularly well placed for success and for ensuring that your veterinary practice is running smoothly. It is jam packed with easy to use features that makes the lives of ezyVet users significantly easier, at least when it comes to practice management. What follows is a list and brief overview of the 10 main features that make ezyVet the perfect practice management software for anyone who wants to simplify the veterinary practice management process.

1) The Basics

As with any vet software, the basics are of extreme importance. The same is true of practice management software, where its basic functionality is the key to having a successful practice and ensuring that the vet voice is heard across all platforms in the clinic.

Of primary note is ezyVet’s clinical module. It is designed to facilitate easy recording of patient details in a simple platform that is customizable to its user. Veterinarians can choose how to structure their charts to make reporting and communication easy. This is a particularly beneficial feature when using ezyVet with Speech dictation software like Dragon Veterinary as it makes navigating through the charts by voice that much simpler.

To make their clinical module even more efficient, ezyVet has created a clever template system that automatically enters all the basic information that you would previously have to input manually, either by typing or by voice, every time. These templates, which include veterinary soap notes and other commonly used information, help speed up your workflow significantly and prevent the need to repeatedly input the same information. For the most efficient practice, combine this easy-to-use and customizable clinical module with the template system and dragon veterinary voice recognition software frees you from the need to ever touch your computer for basic charting needs again.

To cap it all off, ezyVet also has a built-in change log that ensures that no data is ever deleted. Instead, all changes, updates, or small amendments in the system are noted in a change log to ensure that no data is lost in the case of an accidental deletion or change.

2) Organization Made Easy

The second most important feature of ezyVet is organization. They recognize the need for a highly organized yet easily manageable system in the veterinary hospital environment, and so they designed their veterinary software to be just that!

The built-in calendar allows your entire clinic to more effectively manage everyone’s time by setting up functional appointments and using the calendar planning guide to increase clinical outputs. This means that you never have to worry about missing appointments or double booking any member of your veterinary team.

From an administrative standpoint, the organizational features of ezyVet are even more impressive. With automatic stock order generation, you will never again have to worry about running out as the software will automatically generate orders when you stock levels fall below the set minimum.

Everything from hospital finances to clinical histories, appointments, and customer information is easily accessible in a variety of easy to ready and quick to generate reporting formats. ezyVet makes organizing and running a clinic easier than ever before, improving and speeding up your workflow while decreasing the stresses that come along with disorganization.

3) Multiple Platform Integration

Another critical aspect of any vet software is its ability to integrate with the veterinarian tools and veterinary systems most commonly used in any successful veterinary practice.

The great thing about ezyVet is that not only does it integrate perfectly with dragon veterinary to facilitate all your veterinary transcription needs, but it also integrates with all the biggest and most commonly used platforms in veterinary medicine.

ezyVet integrates with many key labs including the likes of the Abaxis In-House Lab to seamlessly transfer lab results into your clinical records and the IDEXX In-House Lab for the easy and efficient creation and transfer of results from test requests, automated billing, and more.

ezyVet has a full two-way integration with Xero, an accounting platform perfectly designed for use in veterinary clinics that streamlines and simplifies the accounting process for everyone. Other integrations include suppliers, imaging systems, patient management, and pharmaceutical management systems.

ezyVet also offers an e-commerce customer panel that allows clients to easily access their clinical data, financial history, and order key products online, eliminating the expensive and time-consuming back-end setup of such a system.

4) Easy Communication

In addition to easy reporting and easy organizing, ezyVet is designed to facilitate communication both within the clinic and with clients. It is enabled to allow for SMS messaging, email, and faxing to automatically remind clients of follow up appointments, special events, and general reminders, all within a highly customizable template-based messages.

These multi-platform messages tie-in perfectly with the slew of reminders that can be setup with ezyVet to go out to clients as well as members of your professional veterinary team. This includes vaccination reminders, appointment reminders, payment reminders, and more, making the administration and organization of your entire client base as easy as pie.

The ezyVet vet software also makes marketing easy by allowing for ease of tracking basic client information that you can tailor to better suit your audience. This includes capturing how clients came to hear about your clinic, and client demographics, allowing you to allocate your marketing resources more effectively, thus helping to maximize your efficiency.

5) Advanced Security

The biggest concern that most people in this day have with vet software, and all software in general for that matter, is security. Luckily, ezyVet has thought of that as well.

The software is built with SSL encryption, bank-level security that will ensure that your data, client information, and test results are always safe and secure.

To make matters even more secure, ezyVet is designed with 2-factor authentication to make sure that only actual users can access the system, preventing unwanted access and hacking. This system is also slightly customizable, allowing you to select which authentication options will work best for your practice.

As an added security measure, the ezyVet vet software is hosted on Amazon AWS and has an automated backup that replicates your data. All security measures have been put in place to ensure the most reliable and secure practice management environment for your clinic.

6) Easy Billing and Financial Monitoring

To make administrative streamlined, ezyVet reduces the stress of billing and financial monitoringwith the many features that help to simplify and clarify the process, not only improving workflow but reducing mistakes and discrepancies too.

The syndicated billing feature allows for the management for syndicates and the automated billing system makes the billing process largely hands-off by ensuring there is no double handling of information previously entered into invoices. This makes creating statements incredibly simple, allowing you to invoice your clients accurately in a timely manner without ever having to worry about mistakes on inconsistencies.

7) Ease of Use

One of the best features of ezyVet, is its ease of use. This vet software is user friendly, plain and simple. The system is designed to make sure that every single feature will benefit its users and it proves that in spades by ensuring that it is quick to learn and easy to use no matter your technical comfort or prowess.

Free automatic updates that are released in a structured program roughly 30 times per year ensure that the software and your experience, is always improving. Because of its cloud-based platform, it is also accessible anywhere making it easy to do your business, catch up, get ahead, or simple review wherever you are most comfortable.

The import/export feature makes it easy to add external files to your documents, making your records even more detailed and complete than ever before, while its user specific customizability ensures that the software is tailor to the needs of each individual user.

8) Standard of Care

Because ezyVet is an intelligent vet software, it also helps your clinic maintain, if not improve your already high standard of care, eliminating the stress and worry of maintaining such a critical component of your veterinary hospital.

Utilizing the power of tagging, ezyVet figures out what treatments and vaccinations animals need based on the symptom details entered into your charting, acting as a fantastically reliable second or third set of eyes for your practice. It can also easily create a list of animals that meet certain criteria, helping your clinic better segment and market to clients, reach out to the right clients when new information comes to light, and to generally ensure that all clients get the best care possible.

The boarding module is another component of ezyVet that helps ensure that your clients are well looked after, no matter when or why they visit your clinic. This module maintains a clear and easy picture of boarding room and availability, allowing you to schedule your books appropriately and always have a clear picture of all your visitors.

9) Improving Clinic Workflow

Clinic workflow is a huge point of importance for many veterinary clinics. The ability to easily plan, map, and control your day and those of your colleagues, and to simply know what is going on around you not only from a clinical standpoint but also an administrative standpoint is critical.

ezyVet can help smooth this process with the two-way integration with Smart Flow Sheet, a PMS (Patient Management System) that brings a combination of Digital Flow Sheet, Anaesthetic Sheet, as well as Surgery and ICU whiteboards to improve patient workflow throughout the hospital. You can replace that old whiteboard with Smart Flow, creating treatment sheet and clinic flow maps in electronic format, accessible from anywhere in the hospital, including any computer or tablet. The integration with ezyVet system brings a unique way of capturing up to 14% more revenue from missed charges.

10) Effective and Efficient Design

With all of these features it is hard to think how ezyVet could not improve your practice, and quite frankly, there is very little it can’t do – and the best part? It is extremely affordable and comes equipped with a team who is always willing to help.

This vet software is designed with a tiered pricing structure that is based on the number of employees in your clinic, ensuring that you only pay for what you need and use.

The software also has a built-in help section where you can directly message the ezyVet team at any time of the day or night to suggest new features and seek assistance with the program.

ezyVet practice management software is a great addition to any practice. It is safe and secure, easy to use, and takes just about everything into account. To make matters even better, it also integrates perfectly with Dragon Veterinary, ensuring that every aspect of your practice, including speech dictation, is optimized for efficiency.

To contact ezyVet for more information, call them at 1-844-4EZYVET, email [email protected] or visit their website here.


Dragon Veterinary and the DVM Network: Partnership Helps Bring Veterinary Transcription Software to Vets


Dragon Veterinary has teamed up with largest veterinary network in the United States.

The DVM Network has 5,000 member veterinarians from all 50 states. DVM Network members receive referrals through the Pet Assure Membership Club, which is offered as an employee benefit to 1.4 million Americans.

Companies like Delta Airlines, Redbull, and The Washington Savings Bank offer membership in Pet Assure to their employees and those employees are then referred to veterinarians who are members of the DVM Network.

When those employees show up at your practice, they present their Pet Assure Membership Card at time of payment. That gets them a 25 per discount off your regular price for in-house medical services only – all other line items on the client’s bill are full price.

The benefit to you is more regular customers – on average half of clients’ regular bills are in-house medical services that get the discount. So in the end the discount actually works out to about 10-12 per cent of a client’s annual bill.

 DVM Network veterinarians will now also receive a 15 per cent discount on Dragon Veterinary’s vet software. Our speech recognition software works as an add-on to Dragon Medical.

It’s more than a speech dictation, cloud dictation, or a veterinary transcription software.

By speaking into your Nuance Dictaphone you are able to enter data and control all elements of your existing practice management software.

And Dragon Veterinary is compatible with pretty well all major practice management systems – from Avimark veterinary software to Impromed veterinary software to Clientrax software and more. The only system that Dragon Veterinary lacks complete compatibility with is Cornerstone.

By speaking into the Nuance Dictaphone, the vet voice becomes a keyboard.

Dealing with Bad Reviews: Helpful Tips to Ensure a Successful Veterinary Practice


Maybe a friend sends you a link to it.

Maybe it’s a Facebook post.

Maybe it’s a Yelp review.

But it makes your blood boil as you read each vicious word that a client has written.

Words that publicly smear you as a business person and as a professional.

Words that aren’t fair.

What do you do? Daniel Baxter thinks you should take a deep breath and walk away from your screen.

“Just as often as not, the response to a Yelp review or a social media post can have more negative ramifications than the review itself,” said the partner at Sacramento law firm Wilke, Fleury, Hoffelt, Gould & Birney, LLP.

The digital age has brought many tools to make the lives of vets easier.

It also brings its share of challenges.

And a bad online review or an angry social media rant by a client is a challenge most vets will face over the course of their career.

Baxter, who specializes in complex business litigation and trial work, has represented the California Veterinary Medical Association in various matters over the years. He also recently presented at the Pacific Veterinary Conference, which ran June 29-July 2 in Long Beach, California, on how to be a veterinarian in the digital age.

He has this advice: First, do no harm.

“Once the underlying events that led to a review occurred, they can’t be changed,” said Baxter.

“You can’t control how a reviewer takes those events and what they torture them into. What you can control is how you respond.”

So the first big question to ask yourself is, ‘Do I respond?’

If you asked Baxter, he would likely say ‘No.’

For two reasons – due to patient confidentiality and your professional standards, in an online debate you will inevitably be fighting with two hands tied behind your back.

Ultimately, you need to remember the first lesson offered by Baxter – you can’t change what happened that led to the review and you can’t change the review or social media post itself.

The second reason you probably shouldn’t respond is because you could harm your practice and reputation in a variety of ways.

“If you have a shrill complaint and provide an equally shrill response it reflects badly on the temperament and rationality of the vet,” said Baxter.

“Another legal consideration is that if you get a negative review and go on Yelp and kind of admit fault – that can be used against you for the purposes of a veterinary medical board proceeding or a civil suit.”

So let’s say that you decide that the post or review does require a public response.

Keep it professional.

“Limit it to a general expression of regret,” said Baxter.

“Don’t debate the merits of the critique. Don’t admit anything.”

So what do you do next?

Dr. Kevin Pho recommends you take the conversation offline.

“Patients may leave online reviews because they feel this is the only way they can have a voice,” writes Pho, an internal medicine physician, author and editor of kevinmd.com

“… By listening to online criticism, you can identify and fix easily correctable situations and improve patients’ satisfaction scores.”

While Pho writes about human medicine, the same situations apply to veterinarians.

Sometimes veterinarians, like doctors, make mistakes.

Sometimes things aren’t explained properly to patients.

Sometimes people and animals have to wait too long for care.

Sometimes a patient spent an hour looking for a parking spot, arrived at your practice frustrated and tired and then had to wait again.

A phone call can work wonders for both the patient and veterinarian.

It shows them that you care – often their post or review will stem from a feeling of powerlessness.

And it gives you an opportunity to learn.

If that negative post or rating stays up then the best thing you can do is dilute it.

The majority of humans are happy with the care you give their animals.

Encourage them to review your services online.

“Don’t cherry-pick patients or pressure them to say something positive about your practice, but ask for a rating from every single patient in a low-key and low-pressure way,” advises Pho.

“Many practices even hand out cards with specific instructions on how to rate their doctors online. On the whole, the reviews will be positive.”

To read more about Pho’s advice for dealing with bad online reviews, make sure to check out his recent article "Up for Review: Five Keys to managing Online Criticism."