Dragon-Vet-Support

If you need support for or have questions about your Dragon Veterinary software, we are available to help via phone, email, and chat
Monday through Friday from 8:30am - 5:30pm EST.

  • To contact our support department:

    • Call 1-877-422-2479 ext. 2

    • Email [email protected]

    • Chat with us using the chat window in the bottom right of your window
       

  • For after hours support, send your request to [email protected] and we will handle it first thing the next business day


What We Offer
 

When you purchase Dragon Veterinary, the installation of your Veterinary Vocabulary
and your first hour of training is on us!

We also offer additional support packages for those of you who want to get the most out of your Dragon Veterinary software with customization, integration, and workflow optimization

Tier 1 Support

$299

1 year of technical support

1 hour of remote training, customization, workflow optimization, and configuration services

Tier 2 Support

$599

1 year of technical support

4 hours of remote training, customization, workflow optimization, and configuration services

Tier 3 Support

$999

1 year of technical support

8 hours of remote training, customization, workflow optimization, and configuration services


What Does This Mean For Me?
 

Customization - Maximizing your use of the Dragon Veterinary settings to ensure that the software is achieving top performance

  • We will work with you to ensure that you have a full understanding of the many different plugins that allow Dragon Veterinary to work in such a wide array of programs and applications, and to help you select the ones you need to best improve your workflow and efficiency

Integration - Setting up the Dragon Veterinary software so it is best suited to your practice 

  • We will work with you to ensure that Dragon Veterinary is setup in a way that it seamlessly integrates with your existing practice software, applications, and tools, and will teach you how best to use the software to achieve your needs and goals as a practice


Training - Ensuring that you know what this software can do for you and teaching you how to take full advantage of it

  • These one-on-one sessions, which are performed remotely using Desktop Streaming Software such as TeamViewer, are designed to teach you how to use all of the incredible features that Dragon Veterinary has to offer and to ensure that you are getting the most out of this multi-functional software
     

Workflow Optimization - Determining how to increase the speed and effectiveness of your workflow by using Dragon Veterinary

  • We will help you review your typical workflow and determine the best and most effective ways of using the Dragon Veterinary speech recognition software in order to improve your workflow efficiency, such as creating advanced templates and macros, and how to get the most out of your custom vocabulary

For any questions, concerns, or more information about Dragon Veterinary or our support offerings, do not hesitate to contact us